Refund and Returns Policy

At Stylo Home, we want you to shop with confidence. Every product is carefully inspected before it is packed and shipped. If, however, you receive a product that is damaged, defective, incorrect, or does not match your order, we are here to help.

Please read our Return & Refund Policy carefully before requesting a return.

7-Day Return Policy

We offer a 7-day return policy on eligible products.

You may request a return within 7 days from the date your order is delivered, provided the product meets the return conditions outlined below.

Important: Report Issues Within 24 Hours

If your order arrives damaged, defective, incomplete, or you receive the wrong item, you must notify us within 24 hours of delivery.

When contacting us, please include:

  • Your order number
  • Clear photos of the product
  • Photos of the shipping box and packaging
  • A brief description of the issue

Reporting the issue within 24 hours helps us verify the claim and resolve it as quickly as possible.

Products Eligible for Return

A return request may be approved if:

  • You received a damaged product.
  • You received a defective product.
  • You received the wrong item.
  • The product is missing parts or accessories.
  • The product is significantly different from what you ordered.

All return requests are reviewed before approval.

Return Conditions

To be eligible for a return, the product must:

  • Be returned within 7 days of delivery.
  • Be reported within 24 hours if it is damaged, defective, or incorrect.
  • Be unused and in its original condition.
  • Include all original packaging, labels, manuals, and accessories.
  • Be packed securely to prevent damage during return shipping.

We reserve the right to inspect the returned product before approving a refund or replacement.

Items That Cannot Be Returned

Returns will not be accepted if:

  • The return request is made after 7 days from delivery.
  • Damage is caused by misuse, negligence, improper handling, or normal wear and tear.
  • The product has been used, altered, repaired, or modified.
  • Original packaging or essential parts are missing.
  • The issue was not reported within 24 hours of delivery for damaged, defective, or incorrect items.
  • The product was purchased as a final sale or is marked as non-returnable.

How to Request a Return

If you need to return a product, please follow these steps:

Step 1

Contact our customer support team within the applicable time frame.

Step 2

Provide:

  • Order number
  • Your name
  • Contact details
  • Photos of the product
  • Photos of the packaging
  • Reason for the return
Step 3

Our team will review your request and provide further instructions if your return is approved.

Please do not return any product without receiving confirmation from our support team.

Return Shipping

If the return is approved because:

  • You received the wrong product,
  • The product arrived damaged,
  • The product is defective,

we will arrange the return or provide appropriate return instructions.

For returns requested for reasons other than product defects or shipping errors, return shipping costs may be the responsibility of the customer unless otherwise agreed.

Inspection of Returned Products

Once we receive your returned product, our quality team will inspect it to verify that it meets the conditions of this policy.

After the inspection is completed, we will notify you of the outcome.

Refund Policy

If your return is approved, your refund will be processed using the original payment method whenever possible.

Depending on your payment provider, it may take several business days for the refunded amount to appear in your account.

Shipping charges, gift wrapping fees, or other service charges are generally non-refundable unless the return is due to our error.

Replacement Policy

Where possible, we may offer a replacement instead of a refund.

A replacement may be provided if:

  • The product arrived damaged.
  • You received the wrong item.
  • The product has a manufacturing defect.
  • Replacement stock is available.

If the same product is unavailable, we may offer an alternative solution or process a refund.

Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been packed or dispatched, cancellation requests may not be accepted.

If you wish to cancel your order, please contact our customer support team as soon as possible.

Damaged Packages

If the outer packaging appears damaged at the time of delivery, we recommend:

  • Checking the package before accepting it.
  • Taking clear photos of the package before opening it.
  • Reporting any visible damage to us within 24 hours of delivery.

These steps help us process your request more efficiently.

Contact Us

If you have any questions about our Return & Refund Policy or need assistance with a return request, please contact us.

Stylo Home

Address: Near sarkari hospital, tajpur mafi, MORADABAD – 244001
Phone: +91 7300634598
Email: info@stylohomeindia.com

Our customer support team will be happy to assist you and work toward a fair and timely resolution.